FAQs
FAQs
â
Got a question? Whether you have used the Found app to report your lost property or you're a Found partner with a query, youâve come to the right place.
â
If you canât find an answer to your question, you can always message us or get in touch on Twitter.
Frequently asked questions
Found App
How do I register an item?
Itâs easy! Just follow the in-app instructions to create an account first. Weâll send you an email, donât forget to check your spam folder, to verify your account.
How do I mark an item as lost?
Itâs easy! Just follow the in-app instructions to create an account. Tap on âProtect an itemâ and follow the instructions. Once you have registered it the item will appear on your âItemsâ list. Tap the newly added item and tap the âMark as lostâ button.
If you have already registered your lost valuable itâs even easier. Open the app, tap the item and tap the âMark as lostâ button.
What if I have lost my smartphone?
If you have lost your smartphone, you wonât be able to easily access the app. If that happens head to our Report Lost Property page to tell us about it and we'll start the search. If you already have a Found account you can login here and mark your phone as lost as well.
How do you match up items of lost property?
We use a combination of the data you supply and the data supplied by our partners to match you up. The photo you upload, description of the item and details of when and where you lost the item are all really useful. The more information you put in the app, the faster the Found tech can locate your lost property.
I havenât received any emails from youâŚ
You may not have received your email from us to validate an email based account, or you may not be receiving emails from us updating you on items you have lost or found. Have you tried checking your spam folder? Yes, sometimes we end up in there.
How do I get my favourite businesses on Found?
How does your image recognition software work?
I have a match, what do I do next to get my item back?
How do I get my lost property back?
Your lost property has been found and you want to get it back, hooray. Follow the instructions that will be emailed to you and arrange to collect your lost item. If collecting it is inconvenient, you can arrange to have it sent back to you with one of our trusted courier partners. Just follow the in-app instructions, pay for the service you have selected and sit back and wait for your item to make its way home.
I haven't heard about my lost property, what gives?
If you havenât heard about your item, we havenât managed to find it...yet. If you are worried you have missed an email or notification you can view any status updates in the Found app by clicking notifications. If your valuable is still showing as âLostâ we havenât found a match yet.
I found my item already, how do I change it in the app?
I think the app isn't working, how do I let you know?
Thanks for taking the time to find this out, you are a star! So that we can look into this please report your problem here, including sharing the details on the issue you have experienced.
Who is Sir Foundalot?
He is also a đŚ Leo, has never tried đ§ââď¸ yoga, only likes his đł eggs scrambled and won't disclose his real age!
I have feedback on the app Iâd like to share with you
Thatâs great, we love to hear from our users so that we can continue to develop the Found products. Please submit your feedback here - we really appreciate it!
How do I sign up to Found?
Why is my email address listed as an @privaterelay.appleid.com in the app?
Found Business App
I havenât received any emails from youâŚ
You may not have received an email from us to validate your email address or have not been receiving emails from us updating you on items you have found. Have you tried checking your spam folder? Yes, sometimes we end up in there. If you still canât find any emails from Found contact us and we will get that sorted asap.
How do I register an item I have found?
How do I return an item of lost property to the owner?
How do I dispose of an unclaimed item?
Thereâs no need! We can help with that. Once you have held an item of lost property for your determined time, we can help. Simply request a collection of lost property and we will organise for the items to be donated to a local charity.
How do I add or remove a team member?
To add or remove a team member from your business account select profile when in the app and in the top right hand corner of the screen select the settings cog. From here you can select to invite a new member and enter their email address. You can also view the existing members, selecting the member you wish to remove so their profile opens where you will be able to select the option to delete the member.
How do I sign up for Found?
Privacy
Is my personal information secure?
Yes, all data is encrypted when it is sent to and contained within our database. We take personal information very seriously, building and operating our technology to ensure data is safe and secure at all times.
How do I remove my data
Please contact us, selecting the option data removal, let us know your name and email address you used to create your account on Found and we will do the rest. If you signed up via Facebook or Twitter the email address will be the one you use for those applications. If you signed up using Apple ID and selected not to share your email address please ensure you provide your full name when contacting us.